Factory reset your Chromebook
- Sign out of your Chromebook.
- Press and hold Ctrl + Alt + Shift + r.
- Select Restart.
- In the box that appears, select Powerwash Continue.
- Follow the steps that appear and sign in with your Google Account.
Note: The account you sign in with after you reset your Chromebook will be the owner account. - Once you've reset your Chromebook:
- Follow the onscreen instructions to set up your Chromebook
- Check if the problem is fixed
After you reset your Chromebook
Step 1: Turn on your Chromebook
- If the battery is detached, install the battery.
- Press the power button.
Step 2: Follow the onscreen instructions
- To choose your language and keyboard settings, select the language that appears on the screen.
- Optional: To turn on accessibility features, select Accessibility.
- Choose your network.
- Accept the terms of service.
Step 3: Sign in with your Google Account
To choose your Chromebook owner, enter your Google Account email or phone number and password.
- If you’ve already turned on 2-Step Verification, you’ll be sent a code to your selected device.
- If you don't have a Google Account to add, create one. On some Chromebooks, you can select More options Create new account.
- To use your Chromebook without an account, select Browse as Guest.
- If you're having trouble signing in with your Google Account, use the sign-in troubleshooter.
Once you sign in, your bookmarks, extensions, and apps will appear automatically.
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