Reset Google Chromebook to factory settings

Factory reset your Chromebook

1. Sign out of your Chromebook.
2. Press and hold Ctrl + Alt + Shift + r.
3. Select Restart.
4. In the box that appears, select Powerwash  Continue.
5. Follow the steps that appear and sign in with your Google Account.
    Note: The account you sign in with after you reset your Chromebook will be the owner account.
6. Once you've reset your Chromebook:
   • Follow the onscreen instructions to set up your Chromebook
   • Check if the problem is fixed

After you reset your Chromebook

Step 1: Turn on your Chromebook

1. If the battery is detached, install the battery.
2. Press the power button.

Step 2: Follow the onscreen instructions

1. To choose your language and keyboard settings, select the language that appears on the screen.
2. Optional: To turn on accessibility features, select Accessibility. 
3. Choose your network.
4. Accept the terms of service.

Step 3: Sign in with your Google Account

To choose your Chromebook owner, enter your Google Account email or phone number and password.

• If you’ve already turned on 2-Step Verification, you’ll be sent a code to your selected device.
• If you don't have a Google Account to add, create one. On some Chromebooks, you can select More options Create new account.
• To use your Chromebook without an account, select Browse as Guest.
• If you're having trouble signing in with your Google Account, use the sign-in troubleshooter.

 Once you sign in, your bookmarks, extensions, and apps will appear automatically.