Computer will not turn on

Modified on Tue, 09 May 2023 at 07:36 PM

1. Check the power supply


If it’s a laptop, a loss of power could result from a battery that has completely run out of charge. So, the first thing to do is to plug it in and leave it to charge for about 20 minutes. If that doesn’t work, it could mean the charger is faulty, so, if you can try a different charger. If the charger has a power indicator, check whether it lights up when you plug it in.


If your PC is a desktop computer and doesn’t start, check that it’s not the plug socket at fault by plugging it into a different socket. If that doesn’t work, it could be that the power supply in your PC has failed.  In that case please reach out to David or Reggie to resolve this issue.


2. Make sure the monitor or display is functional

If you can see that your PC has power, because the fans start-up or the power lights come on, but nothing else happens, there are a couple of possible faults.


If you have a desktop PC connected to an external monitor, it could be the display that’s faulty. Check the power connection to the monitor and that it’s properly connected to your PC. Try disconnecting it and reconnecting it. If that doesn’t work, try connecting a different monitor, if possible. That way you’ll be able to either determine it’s the monitor’s fault or rule it out.


If you have a laptop, or if you’ve ruled out the external display, it could be that your PC is in sleep mode and is having trouble waking. To check that, shut it down completely and restart from cold. To do that, hold down the power button for 6 seconds (keep holding the button even though you hear the computer go off) and then press it again to start your PC.


3. Eliminate external hardware

If none of the steps above work, the peripherals could be the culprit. This could either happen because of electrical issues or external hardware failures.  If this is the case please reach out to David or Reggie to resolve this issue.


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